Frequently Asked Questions
How do I make my first appointment?
Please contact us by phone or e-mail; we'd be happy to answer any further questions you may have, learn about what brings you to The Arterie, and schedule an appointment with you.
What can I expect?
A first session includes an introduction to the space where the therapy will be conducted, and a look at what the process of therapy will be like. For some, this may mean discussing your goals for therapy, and establishing the length and frequency of the sessions. For others, the first session involves an exploration of these elements through art-making or play.
The initial sessions are for you to get to know your therapist, and for your therapist to learn about what has brought you to The Arterie.
All therapy sessions are confidential. We respect your privacy and provide a safe, non-judgmental space for you.
Do I need a referral?
No, you do not need a formal referral to begin seeing a therapist at The Arterie. Some clients may be referred by doctors, social workers, teachers, or other professionals, however, many of our clients are self-referred.
Are sessions confidential?
Yes. What happens within a therapy session is confidential. In order to protect the client, there are instances when therapists are required by law to break this confidentiality. These instances are: if a client shares about intent to harm to him/herself, someone else; discloses knowledge of harm to a child 16 years of age or younger; discloses abuse by another healthcare professional.
Are your services covered?
Our services are covered by some insurance plans, however not all; please consult with your therapist and insurance company for further clarification.
What are your fees?
We are committed to making therapy accessible to as many people as possible. Our rates vary by therapist and some of our therapists offer fee flexibility. Please inquire about fees when booking your initial appointment.
Do I have to be good at art to do art therapy?
No prior experience or skill in art-making is required. In art therapy, the capacity for creative expression within every individual finds a voice, pencil, or paintbrush.
When and how do I provide payment?
Payment is required upon the completion of each session. The methods of payment include cash, cheque, credit or debit. Please note that the specific methods of payment offered are unique to each therapist.
What are the available appointment hours and locations?
The Arterie has locations in Burlington, Toronto, and Mississauga. Contact a therapist at your preferred location for specific appointment availability.